Find quick answers to common questions about CTmods products, orders, shipping, taxes, warranty, and after-sales support.

1. What products does CTmods sell?

CTmods focuses on practical accessories and upgrade solutions for Starlink Mini, portable power use, vehicle setups, outdoor travel, and selected vehicle modification accessories. Product availability may change over time, so please check each product page for the latest specifications, compatibility, and included items.

2. Are CTmods Starlink Mini accessories compatible with my device?

Please check the compatibility notes on each product page before ordering. Many CTmods products are designed for Starlink Mini or specific Starlink use cases, but compatibility may vary depending on your device version, setup, power source, mounting method, and usage environment. If you are unsure, contact us before placing your order.

3. What power specifications should I check before buying?

For Starlink Mini power accessories, please confirm voltage, connector type, cable length, power output, and whether your power source can provide stable power for your setup. If you plan to use a battery pack, portable power station, vehicle power system, or DC cable, make sure the full setup meets the requirements shown on the product page.

4. Are the products waterproof?

Water resistance varies by product. Some products may be designed for outdoor use, while others should be protected from heavy rain, standing water, submersion, or long-term exposure to extreme weather. Please refer to each product page for waterproof or weather-resistant information. If no waterproof rating is stated, the product should not be treated as fully waterproof.

5. Do I need professional installation?

Some products are simple to install, while others may require basic tools, careful cable routing, drilling, mounting, or electrical knowledge. For vehicle, marine, RV, or permanent installations, we recommend professional installation if you are not familiar with the process. CTmods is not responsible for damage caused by improper installation, misuse, or unauthorized modification.

6. Can I carry Starlink Mini accessories or batteries on an airplane?

Rules vary by airline, airport, and country. If your order includes a battery or power-related product, please check the airline's current carry-on and checked-baggage rules before travel. Battery capacity limits, documentation, and packaging requirements may apply.

7. Do customers need to pay import taxes or customs duties?

For orders placed through our website, CTmods covers applicable sales tax, VAT/GST, customs duties, and import duties where required. Customers are not required to pay additional import taxes or customs duties for eligible orders unless a different arrangement is clearly stated before checkout. If a customs or tax issue occurs during delivery, contact us at support@ctmods.com.

8. Do you offer free shipping?

Orders over USD $99 qualify for free standard shipping where eligible. Orders under USD $99 may be subject to shipping fees shown at checkout. Oversized items, items over 20 kg, remote-area delivery, or special handling may incur additional shipping surcharges. The final shipping cost will be shown at checkout before payment.

9. How long does shipping take?

Estimated delivery time varies by destination, warehouse, carrier, customs processing, and peak-season conditions. Please refer to our Shipping Policy for current delivery estimates: https://www.ctmods.com/pages/shipping.

10. How can I track my order?

After your order ships, you will receive tracking information by email or SMS if available. If you have not received tracking information or the tracking status has not updated for several days, please contact us with your order number.

11. Can I change or cancel my order?

If your order has not yet been processed or shipped, contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once an order has entered fulfillment or has already shipped.

12. What is your return policy?

Please inspect your order after delivery. If an item is damaged, defective, missing, or incorrect, contact us promptly with your order number and photos or videos. Return eligibility depends on the product condition, packaging, usage, installation status, and the reason for the request. Please review our Return Policy: https://www.ctmods.com/pages/return-policy.

13. Do CTmods products include a warranty?

CTmods provides a one-year limited warranty for eligible products purchased directly from our website. The warranty covers manufacturing defects under normal use. It does not cover misuse, improper installation, unauthorized modification, accidents, normal wear and tear, cosmetic wear, consumable parts, or use outside the product's intended purpose.

14. How do I request after-sales support?

For after-sales support, please contact us with your order number, product name, a clear description of the issue, and photos or videos if applicable. This helps us assess the issue faster and provide the right solution.

15. How can I contact CTmods?

Product Inquiries: +1 714 235 9837
After-Sales Support: +1 626 412 7352
Email: support@ctmods.com

Please contact the correct support channel so we can assist you faster.