At CTmods, we want every purchase to feel clear, supported, and worry-free. If you need help with a return, exchange, cancellation, damaged shipment, or product issue, please contact our support team first so we can review your order and guide you through the next step.

Start a Return or Exchange

Please include your order number, the item you purchased, a brief description of the issue, and photos or videos when relevant. Our team will review your request and provide return instructions if the item is eligible.

Return Window

  • Eligible items may be returned or exchanged within 30 days of delivery.
  • Orders older than 30 days from delivery are generally not eligible for return or exchange.
  • If your order has not shipped yet, contact us as soon as possible and we will help with cancellation or order changes when available.

Return Eligibility

  • Returned items must be unused, uninstalled, and in the same condition received.
  • Original packaging, accessories, manuals, and proof of purchase are required.
  • Items that are damaged, missing parts, installed, modified, or not in resellable condition may not qualify for a full refund.

Custom and Made-to-Order Products

Custom products are built or configured specifically for your order, so they are not eligible for return or exchange once production has started, unless the item arrives defective, damaged, or different from what you ordered.

  • If production has not started, we will do our best to help adjust or cancel the order.
  • If there is a quality issue, shipping damage, or fulfillment error, please contact us right away with photos or videos so we can resolve it.
  • Examples of custom products include custom steering wheels and other items made to your selected specifications.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Once verified, we will help arrange a replacement, exchange, repair support, or refund. In these cases, CTmods will cover the approved return shipping cost.

Return Shipping and Possible Deductions

  • If the return is due to a CTmods error, product defect, or shipping damage, approved return shipping costs will be covered by CTmods.
  • If the return is for a customer reason, such as changing your mind or ordering the wrong item, the customer is responsible for return shipping.
  • For customer-reason returns, original outbound shipping and handling costs may be deducted from the refund. For items that shipped with free shipping, a restocking or shipping recovery fee may apply after inspection.
  • Any applicable deductions will be reviewed case by case and communicated clearly before the refund is finalized.

Refund Processing

After we receive and inspect the returned item, approved refunds will be issued to the original payment method. Refunds are typically processed within 3-5 business days after approval, although your bank or payment provider may need additional time to post the funds.

Non-Returnable Items

  • Custom or made-to-order products after production has started, unless defective, damaged, or incorrect.
  • Installed, used, modified, damaged, or incomplete items.
  • Items returned without authorization or without required order information.

Thank you for choosing CTmods. Our support team is here to help make the process as straightforward as possible.